Refund policy
At Viyonclo, each item is carefully checked before shipping to ensure you receive high-quality products. all sales are final. This means we do not accept returns, exchanges, or refunds once an order has been placed.
Damaged or Wrong Items
If you receive a product that is damaged in transit or if you were sent the wrong item, please contact us within 48 hours of delivery at customerservice@viyonclo.com with your order number and clear photos of the issue. We will review your case and, if approved, arrange a replacement or store credit.
Exceptions
-
We cannot accept returns or refunds for items that were ordered in the wrong size, color, or style by mistake.
Responsibility
Please ensure that your shipping information is entered correctly at checkout. We are not responsible for packages lost due to incorrect addresses provided by the customer.
Contact Us
If you have any questions regarding your order, you can always reach out at customerservice@viyonclo.com